Delivery Policy

Pretty Pins offers free shipping on all domestic orders placed on our website, with no minimum order sizes or special exceptions. Pretty Pins uses Australia Post for its delivery service and understands that free shipping doesn’t mean it should take a long time to receive your order. Your Pretty Pins order is processed on the 15th day of each month and will take 2 – 4 business days to arrive. When you sign up, you have to option to have your first order shipped immediately. If you select this option your Pretty Pins order will be processed and shipped the next business day and will take 2 – 4 business days to arrive.

Refund & Returns Policy

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Please contact us at info@prettypins.com.au advising that you wish to return a purchase. We will provide instructions on how to return the purchase.

  • You have 10 business days to return an item from the date we reply to your email.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds

If you haven’t received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@prettypins.com.au.

Shipping

Shipping instructions will be provided when replying to your initial email. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable

Contact Us

If you have any questions on how to return your item to us, contact us at info@prettypins.com.au